DELIVERY POLICY
Average Delivery Times for All Packages
Once you have placed your order, we need 1 to 3 business days to process it. If your order is placed on a Friday evening or during the weekend, processing may take slightly longer.
After processing, your order is shipped, and delivery normally takes an average of 5 to 9 business days.
We strive to make the ordering and delivery process as smooth as possible for our customers. If you have any questions or concerns, you are welcome to contact our customer service.
Order Cancellation
Once an order has been placed, our automated systems immediately begin preparing it for shipment. Therefore, it is unfortunately not possible to cancel an order that has already entered the preparation stage.
If you have concerns about the product you receive, we offer a simple returns process. You have the right to return your order within 14 days after receipt and receive a full refund.
Shipping Costs
We pay the shipping costs for every order. No minimum order value is required.
Shipping Method
Express delivery.
Origin of the Products
My Leather Bags works with a global network of suppliers, including several from China, to offer you high-quality products at competitive prices.
Although you may be curious about where our products come from, rest assured that we adhere to strict international standards. Every item is carefully inspected and tested before shipment, and we work only with reputable manufacturers committed to excellent quality.
Our goal is to bring you products you won’t find in ordinary stores — at the best price. Your satisfaction and peace of mind are our top priorities.
Questions About Your Order?
Please first consult our FAQ page — you will likely find an answer to your question there. Otherwise, feel free to contact us via our Contact page. Our customer service is available 7 days a week and always responds within 24 hours.
Responsibility for Uncollected Packages
If a package cannot be delivered because the customer is not at home and it is instead held for pickup at the post office, it is the customer’s responsibility to pick up the package within the allotted timeframe.
If the package is returned to us because it was not picked up, we do not provide a refund. However, we can reship the package at the customer’s expense.
If you want the package shipped again, contact us by email and we will inform you of the shipping costs.
If you decline this solution, you must prove that we did not make a proper delivery attempt.
Contact the Seller Before Filing a Dispute or Refund Request
If a customer intends to file a complaint or refund request with their bank or payment provider, they must first contact the seller.
The customer should inform the seller in writing about the issue and give the seller the opportunity to resolve it. This can be done via email or through the contact form on our website.
If the seller does not respond within a reasonable timeframe or does not resolve the issue satisfactorily, the customer may then proceed with the dispute or refund request.
Contacting the seller first can often resolve the issue quickly and efficiently without involving third parties.
Contact Information
My Leather Bags
Email: elizabeth@myleatherbags.uk
Our support team responds within 24 hours.
If you’d like, I can also format this into a legal GDPR-compliant delivery policy version or adapt the tone for your target audience (e.g., German-to-UK ecommerce, U.S. store requirements, etc.).